Thursday, December 3, 2015
In House Guests
I work in an environment that causes me some consternation from time to time!!!! This is the result of our "in house guests" . We have an employee dining room where our line level employees (those without comp privileges) eat. The food there is sometimes questionable. However those with the ability to comp a meal, beat tracks to our restaurant 2 - 3 times a week. Unlike the EDR, they feel like they can make special requests on every dish. So, much so, that we had to put a plain grilled chicken dish on the menu because everyone in a particular "XXXXXX office" was on this particular diet. Most of the time this is not an issue, but, several times a week they bum rush us, and the majority of guests in the restaurant end up being "in-house" guests. They do not complain as a general rule, but every ticket has some alteration of the original menu item. This is where the rub starts with me, they pile in all at the same time, making 30 -40 diners seem like 150!!!!! We will do those people in 40 minutes of sheer chaos then do nothing else the remainder of the shift. I have noticed that when we are in the weeds on a Saturday night in the midst of a 475 cover night we do not have half of the issues with special orders that we have on a typical "in-house" lunch shift.... Just sayin' My thought process here is that this should be policed a little more, if you have comp privilege, don't think that you are special - to the point of having to re-invent the wheel every time you sit down in the chair - you are not that special. Eat it the way it is on the menu or pay for it yourself!